How’s My SkinTerms of use
Short version: How’s My Skin is a free AI skin coach that texts you. It is not a doctor. You must be 13 or older. Disputes go to individual arbitration (section 12).
1. Agreeing to these terms
These terms are a contract between you and Grow Labs LLC. They cover the How’s My Skin chat (over iMessage, RCS or text message) and this website. You agree to them, and to our privacy policy, when you text How’s My Skin or use this site. If you don’t agree, don’t use it. We may update these terms; the date above shows the latest version, and if a change is important we will tell you in the chat. Using the chat after a change means you accept it.
2. Who we are
How’s My Skin is run by Grow Labs LLC (“we”, “us”), 8 The Green, Suite A, Dover, DE 19901, USA. Contact: support@gotall.app.
3. Age: 13 and up
- You must be at least 13. If you are under 13, do not use How’s My Skin. If we learn you are under 13, we stop the chat and delete your data.
- If you are 13 to 17, you should have your parent’s or guardian’s permission. By letting you use it, they agree to these terms for you and are responsible for your use.
- For users under 18 we never keep photos, we suggest gentler products, and the chat reminds you from time to time that it is an AI.
4. You are talking to an AI
How’s My Skin is an AI, not a person. Its replies are written automatically and can be wrong, incomplete or not right for you. Do not rely on them for any important decision.
5. Not medical advice
How’s My Skin is not a doctor, dermatologist or other licensed professional. Your skin score, routine and product ideas are general information, not a diagnosis or treatment. See a doctor or dermatologist for anything painful, infected, bleeding, spreading or changing (like a mole), for severe acne, or before using new products if you are pregnant, breastfeeding, have a skin condition or take prescription medicine. Patch test new products and stop using anything that burns, swells or causes a rash. If you have a serious reaction, get medical help right away. In an emergency call 911.
How’s My Skin is not a crisis service. If you are struggling with how you feel about yourself or thinking about hurting yourself, call or text 988 (Suicide & Crisis Lifeline).
6. Your skin score
Your score is an automated estimate from AI looking at your photo. It changes with light, camera and angle, and it can be wrong. It is a way to track changes and get ideas, not a fact about you or your worth.
7. Free, with product links
The chat is free. Some product links are affiliate links: we earn a commission if you buy, and you never pay more because of it. As an Amazon Associate we earn from qualifying purchases. We don’t make, sell or ship any product. Products are sold by others under their own terms, and we are not responsible for them, their prices or their availability. Use every product as its label says.
8. Text messaging terms
- By texting How’s My Skin you agree to receive recurring automated texts from us at the number you text from: replies to your messages, plus up to 2 texts a day that we start (like a morning tip and a night check-in), a weekly selfie reminder and an occasional check-in if you go quiet. Agreeing is not a condition of buying anything.
- We don’t start texts before 8 am or after 8 pm where you are.
- Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
- Text STOP (or cancel, end, quit, unsubscribe) at any time to stop all texts. Text HELP for help, or email support@gotall.app.
- Text delete my photos to delete any photos we kept, or delete my data to delete everything.
- To keep the chat running for everyone, there are daily limits on messages and photos.
9. Your photos and messages
- Only send photos of yourself and your own products. Never send photos of anyone else.
- Never send nude or sexual images, or anything illegal, hateful or harmful.
- You keep ownership of what you send. You let us use it only to run the chat for you, as described in the privacy policy. We keep selfies only if you are 18 or older and say yes, and you can delete them at any time.
- If you send us feedback or ideas, we may use them freely.
10. Fair use and ending
Don’t misuse the chat. That includes automated or bulk messages, trying to break, overload, copy or reverse engineer it, trying to make it say harmful things, and using it to rate, shame or harass other people. We may limit, pause or end the chat for anyone at any time, especially if they break these terms. You can stop at any time by texting STOP.
11. Disclaimers, liability and indemnity
The chat and this site are provided “as is” and “as available”, without warranties of any kind. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, availability and non-infringement. We do not promise any result, including clearer or better skin.
To the fullest extent the law allows, Grow Labs LLC and its members, employees and partners are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of data, profits, goodwill or emotional distress, arising from the chat, this site or any product you buy through a link. Our total liability for all claims relating to them is limited to 50 US dollars.
You agree to defend, indemnify and hold harmless Grow Labs LLC and its members, employees and partners from any claims, losses and costs (including reasonable legal fees) arising from your use of the chat, what you send, or your breaking these terms or the law.
Nothing in these terms limits rights that the law where you live does not let us limit.
12. Disputes: arbitration and class action waiver
Talk to us first. Before filing a claim, email support@gotall.app with your name, the phone number you used and what you want. We’ll try to resolve it informally within 60 days.
Arbitration. If we can’t, you and we agree that any dispute about the chat, this site or these terms will be resolved by binding individual arbitration under the Federal Arbitration Act, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (and its Mass Arbitration rules where they apply). The arbitration can be held by video or in the county where you live. For claims under 10,000 US dollars we will pay all AAA filing, administration and arbitrator fees beyond what you would pay to file in court. Either of us may instead bring an individual claim in small claims court if it qualifies.
Class action and jury waiver. You and we may bring claims only individually, not as a plaintiff or class member in any class, collective or representative action, and both of us give up the right to a jury trial.
Opt-out. You can opt out of this arbitration agreement within 30 days of first texting us by emailing support@gotall.app with your name, the phone number you used and a clear statement that you opt out.
If any part of this section is found unenforceable for a particular claim or remedy (such as public injunctive relief), that part is severed and that claim or remedy goes to court, after any arbitrable claims are decided, while the rest of this section still applies.
13. Governing law and general terms
These terms are governed by the laws of the State of Delaware and applicable US federal law, without regard to conflict-of-law rules. Any claim not subject to arbitration will be brought in the state or federal courts in Delaware, unless the law where you live requires otherwise. If any part of these terms is unenforceable, the rest stays in force. These terms and the privacy policy are the whole agreement between you and us about the chat. Our not enforcing a term is not a waiver. You may not transfer these terms; we may transfer them in a sale, merger or reorganization. We are not responsible for delays or failures caused by events outside our control.
14. Contact
Grow Labs LLC, 8 The Green, Suite A, Dover, DE 19901, USA. Email support@gotall.app with “How’s My Skin” in the subject.